Experian uses Security Certificates to correctly identify your requests and ensure the security of the information you enter. Certificates are available once you have opened an Internet account and registered as an Online Customer Service (OLCS) user.
If you do not have an internet account
To maintain the security of your reference numbers and authorisation codes, we put them in your account area of our OLCS Web site, where you can easily retrieve them.
- Print these instructions then click here to view your account details.
- Enter your OLCS ID and password, then click the Login button. We automatically register you as an OLCS user when you open an Internet account. We use the email address you provided as your OLCS ID. We use the password you specified on the Internet account opening form.
- Click the Questions menu option or button.
A table opens that lists each of the incidents on your account
- Click the link to the relevant incident (this may be called e-series motor New Customer Application or e-series motor Existing Customer Application).
- Click the Attachment button at the bottom of the page. An Excel spreadsheet (.xls) containing your certificate references and authorisation codes opens. Print or make a note of the numbers and codes and then give them to the users that requested the certificates. Be sure to remind them that they are required to register as OLCS users themselves after they install their certificates*.
- Then follow the instructions on the spreadsheet to install your certificate.
Installing your security certificates
If you have your certificate codes and reference numbers, you can now install your certificate(s). Click here to open the certificate installation page, then follow the instructions.
Ordering additional certificates
If you need additional certificates click here to open the certificate request page, then enter your requirements.
Click here for more information about security certificates.